Absence Leave Specialist

Role Overview: Making Life Brighter

Sun Life U.S. is a leading provider of employee benefits, serving nearly 50 million Americans. As an Absence Leave Specialist, you will join a high-energy team dedicated to helping individuals access necessary coverage during life-changing events. You will serve as a critical decision-maker, reviewing leave requests to ensure employees receive the support they need while adhering to legal and corporate guidelines.

Core Responsibilities & Claims Management

• Eligibility Review: Analyzing leave of absence requests based on medical conditions, provider recommendations, and complex federal/state guidelines (such as FMLA).

• Stakeholder Coordination: Actively reaching out to employees, employers, healthcare providers, and attorneys to gather essential documentation for claim decisions.

• Empathetic Communication: Delivering claim decisions in a clear, caring, and professional manner, ensuring clients feel supported during times of illness or injury.

• Compliance & Accuracy: Ensuring every decision aligns with insurance contracts, corporate procedures, and all applicable state and federal laws.

• Data Protection: Maintaining the highest level of confidentiality regarding personal health information (PHI) in accordance with HIPAA and Sun Life protocols.

Required Qualifications & Mindset

• Service Passion: A genuine drive to help people during vulnerable times of illness or injury.

• Decision-Making: Strong independent and innovative thinking skills to evaluate complex leave requests efficiently.

• Organization: Meticulous attention to detail and an organized approach to document management.

• Adaptability: The energy to thrive in a fast-paced environment and a commitment to continuous professional growth.

Workforce Diversity at Sun Life

Sun Life is a Great Place to Work® Certified employer with over 6,400 employees. The company prioritizes pay equity and transparency. Based on recent industry benchmarks for large U.S. insurance providers, the workforce demographic typically reflects:

• Female: 58%

• Male: 42%

• Racial Diversity: Approximately 34% of the workforce identifies as people of color (Black, Hispanic, Asian, or Multiracial). Sun Life is committed to building teams with varied perspectives and encourages applications from all backgrounds, including veterans and individuals with disabilities.

Total Rewards & Comprehensive Benefits

• Financial Security: Competitive salary with a discretionary annual incentive bonus and a 401(k) employer match.

• Health & Well-being: Comprehensive medical coverage, dental, vision, and company-paid life/AD&D insurance.

• Time Off: Generous vacation and sick time, plus market-leading paid family and parental leave.

• Unique Perks: A partially paid sabbatical program and employer-funded retirement accounts.