Investigations Unit Program Manager Non-Supervisory Jobs

Company	Immigration and Customs Enforcement
Location	Unspecified, USA
Min Salary	$1
Max Salary	$150,000
Gender	No Preference
Industry	Department of Homeland Security
Job Type	Permanent
Experience	6 Years
Career Level	Senior_Level
Posted At	December 17, 2025
Expires on	September 21, 2026

The Immigration and Customs Enforcement (ICE) Health Service Corps (IHSC) plays a crucial role in safeguarding the health and well-being of individuals in ICE custody. With a multi-sector workforce spanning more than 1700 professionals across the country, IHSC provides medical care, risk management, and investigative oversight for detainee healthcare. The Investigations Unit Program Manager (Non-Supervisory) position is an essential role in ensuring that investigations into detainee healthcare, mortality, misconduct, and risk management meet the highest standards of compliance, transparency, and effectiveness. This opportunity is open exclusively to current U.S. Public Health Service (USPHS) Commissioned Corps Officers employed within IHSC.

Key Responsibilities of the Investigations Unit Program Manager

The Investigations Unit Program Manager oversees the day-to-day operations of the Investigations Unit (IIU), managing multiple programs, data systems, and investigative activities across IHSC facilities. Responsibilities include reviewing investigative reports, analyzing data for trends, and ensuring all findings align with ICE and IHSC policies. This role also involves preparing comprehensive statistical analyses, developing long- and short-term plans for risk mitigation, and collaborating with stakeholders across ICE and IHSC divisions.

Managers in this position are also responsible for ensuring strict compliance with federal regulations, security standards, and investigative protocols. They work closely with the IIU Chief and senior investigators to maintain accurate records, improve investigative processes, and recommend systemic changes to enhance detainee healthcare outcomes and organizational accountability.

Essential Duties You Will Perform

As an Investigations Unit Program Manager, you will be expected to perform a wide variety of tasks, including but not limited to:

• Managing and evaluating investigations into detainee healthcare and staff misconduct
• Preparing monthly, quarterly, and annual statistical reports
• Coordinating with federal stakeholders on investigative findings and recommendations
• Reviewing policies and procedures to ensure adherence to standards
• Supporting risk management initiatives through data-driven analysis
• Liaising with other ICE units to improve investigative collaboration

These duties directly support IHSC’s mission to protect the health and safety of individuals in ICE custody while upholding professional and ethical standards.

Required Qualifications and Experience

To qualify for this position, candidates must meet rigorous professional and experiential standards. Applicants must be current USPHS Commissioned Corps Officers working within IHSC and must have no pending or recent disciplinary actions. The role requires at least six years of ICE experience, with a minimum of two years in program management or administrative oversight of public health programs.

Other essential qualifications include:

• Advanced degree (M.A., M.S., or higher) from an accredited institution
• Strong leadership, communication, and organizational skills
• Working knowledge of ICE policies, healthcare risk management, and investigative protocols
• Ability to analyze quantitative data and prepare professional reports
• Proficiency in Microsoft Office applications, including Excel, Word, and SharePoint

Applicants must also maintain CPR certification, obtain secret-level security clearance, and demonstrate cultural competency and integrity in performing all investigative functions.

Competencies That Define Success

The ideal candidate will demonstrate superior abilities across several professional competencies. These include:

1. Leadership and Communication: The ability to guide investigative programs while clearly communicating findings to senior leadership and stakeholders.
2. Analytical Thinking: Proficiency in reviewing data, identifying trends, and developing actionable recommendations for risk mitigation.
3. Collaboration: Skill in working with cross-functional teams and external agencies to ensure program compliance and investigative accuracy.
4. Organizational Excellence: Effectively managing multiple priorities, meeting deadlines, and maintaining meticulous records for all investigative activities.

Physical and Operational Requirements

This position may involve long hours of sitting, standing, and computer work. Candidates must be able to lift and transport investigative equipment, wear protective gear when necessary, and maintain physical readiness for field investigations. Occasional evening, weekend, and holiday work may be required, along with limited travel assignments to IHSC facilities or detention centers nationwide.

Benefits of Working with ICE Health Service Corps

The Investigations Unit Program Manager role offers competitive federal benefits, professional growth opportunities, and the chance to make a meaningful impact on public health and safety. Some benefits include:

• Federal health insurance options
• Retirement plans and Thrift Savings Plan (TSP) contributions
• Paid federal holidays and annual leave
• Relocation expense reimbursement (if applicable)
• Ongoing training and professional development opportunities

Application Process and Required Documentation

To apply for this position, candidates must submit a complete application package by September 21, 2026. The package must include:

• Cover Letter or Letter of Interest
• Official USPHS Promotion CV and/or civilian resume
• Three professional references
• Professional licenses or certifications (if applicable)
• Three most recent Commissioned Officer Effectiveness Reports (COERs)
• Proof of CPR certification and other required training

Incomplete applications or missing documents may result in ineligibility for consideration.

Steps to Apply for the Position

Applicants can apply through the official USAJOBS portal by following these steps:

1. Create or log into your USAJOBS account.
2. Search for the job announcement using the control number 843931600.
3. Complete the occupational questionnaire and upload all required documentation.
4. Verify submission and check your application status regularly.

All applications must be submitted by 11:59 PM (EST) on September 21, 2026.

Why This Role Matters

The Investigations Unit Program Manager plays a pivotal role in promoting accountability, transparency, and risk management within ICE detention healthcare. By overseeing investigations into detainee healthcare outcomes and staff conduct, the program manager ensures that IHSC maintains the highest standards of care while complying with federal policies and public health guidelines. This position not only impacts the well-being of detainees but also strengthens the credibility and operational effectiveness of IHSC and ICE as a whole.

Final Thoughts

For current USPHS Commissioned Corps Officers within IHSC seeking a challenging and impactful leadership role, the Investigations Unit Program Manager (Non-Supervisory) position offers a unique opportunity to contribute to public health, risk management, and organizational excellence at a national level. With responsibilities spanning investigative oversight, policy compliance, and data analysis, this position is ideal for professionals committed to advancing healthcare quality and integrity within federal service.